Professional Rug Cleaning Service Built Around Care

Our pricing depends on the rug size, material, and condition. To get a quote, simply send us photos and the size of your rug and we’ll give you the price.

If you’re happy with the quote, we will organise pickup for your rug cleaning, repair, or any other service it may need.

No hidden fees or extra charges after the quote.

At Washco, we first inspect every rug carefully before washing. We start with hand-controlled dust removal, not automatic dusting machines, to safely remove deep dust and dry soil from the rug foundation. After dusting, we vacuum the front of the rug to remove all loosened dust.

Once the rug is fully dusted, we begin the hand washing process. Every rug is washed differently depending on its condition, how long it has been since the last wash, and the level of foot traffic or use. We use special professional cleaning products suitable for each rug type to safely clean and protect the fibres and colours.

No. When done professionally, washing a rug does not reduce its lifespan or damage it.

In fact, proper rug washing usually extends the life of the rug because it removes:

– Deep dirt and dust that slowly break down fibres
– Sand and grit that act like sandpaper over time
– Stains, oils, and bacteria that weaken the material

Problems usually only happen when rugs are:

– Washed incorrectly at home
– Cleaned with harsh chemicals
– Over-wet or not dried properly
– Steam cleaning

With professional hand washing, each rug is cleaned according to its material (wool, silk, Persian, etc.), then carefully dried and finished. This helps protect both the fibres and colours, keeping the rug in better condition for much longer.

– Lightly soiled rugs can be faster
– Heavy staining, water damage, or repairs may take longer
– Delicate rugs like Persian or silk may require extra care and drying time

– Water stains and discoloration
– Colour bleeding or dye transfer
– Odour and moisture damage
– Fibre weakening or distortion

Yes, we provide pickup for wet rugs after water damage caused by floods, burst pipes, or leaks.

Customers must let us know in advance that the rug is wet so we can handle it correctly and use the right procedures for safe transport and treatment. Wet rugs need urgent attention to prevent mould, odour, and dye bleeding.

We can collect the rug, assess the damage, and begin the appropriate drying and restoration process as soon as possible. Fast action is important, especially for valuable or handmade rugs, to help reduce long-term damage and improve recovery results.

– Fringe repair or replacement
– Edge restoration (overlocking)
– Hole and tear repair
– Reweaving damaged areas
– Water and flood damage restoration
– Colour correction and restoration (including sun-faded rugs)

– Fringe repair or replacement
– Edge restoration (overlocking)
– Hole and tear repair
– Reweaving damaged areas
– Water damage restoration

Yes, water-damaged rugs with colour bleeding can often be cleaned, but it depends on the level of damage and the type of dyes used in the rug.

At Washco, we first inspect the rug carefully to see how severe the water damage and colour bleed is.

However, it’s important to understand that:

– Light colour transfer can sometimes be improved significantly
– Heavy or permanent dye bleeding may not be fully reversible
– The success depends on the rug type, age, and dye stability

We always assess the rug first and explain what results are realistically possible before starting any treatment.

Yes, at Washco we professionally wash Persian silk rugs. Silk rugs are very delicate and require specialist handling and experience. Many people believe silk rugs should only be dry cleaned, however professional hand washing with the correct products and controlled techniques is often the safest and most effective method for properly cleaning Persian silk rugs.

Avoid washing silk rugs at home, as automatic rug washing systems or steam cleaning can permanently damage the fibres and colours.

At Washco we carefully inspect every silk rug before washing and use gentle hand washing methods specially designed for delicate fibres. We avoid harsh chemicals and aggressive machine cleaning to help protect the rug’s colours, softness, and foundation.

The finishing process after washing is also extremely important. Silk fibres can become rough or stick together after washing, so the rug needs a special softening and finishing process to restore its natural softness and shine.

Yes, we can provide rug valuations and certificates upon request.

Our valuation service is based on the rug’s condition, age, origin, materials, and craftsmanship. This is useful for insurance purposes, claims, resale, or general documentation.

Each rug is assessed individually, and a written certificate can be provided with the relevant details and estimated value.

Yes, we do handle insurance water damage rug cleaning jobs.

At Washco, we regularly work with water-damaged rugs caused by flooding, leaks, or accidents. We can inspect the rug, provide an assessment, and carry out the required cleaning, restoration, or drying process depending on the damage.

We can also provide documentation and reports if needed for insurance claims.

Yes, we accept rug cleaning and restoration jobs from all states across Australia.

Before sending a rug, it’s recommended to contact us and provide a few details such as the rug type, size, and condition. This allows us to give an accurate estimated quote. Once the quote is approved, the rug can then be sent via courier.

When the rug arrives, a full inspection is carried out before starting the agreed cleaning or restoration process.

We provide updates throughout the entire process, including assessment, treatment, and completion timeframe, to ensure a smooth and reliable service no matter the location.

Yes, we can help move furniture to access and remove your rug for cleaning. If only a small amount of furniture needs to be moved, such as a coffee table or dining table, and someone is available to assist our technician, there is usually no additional charge. However, if there is a large amount of furniture or an extra team member is required, additional charges may apply. Please let us know at the time of booking so we can make the necessary arrangements and provide an accurate quote.

Each rug is carefully examined for fibre type, weave density, dye behaviour, and existing wear. This assessment helps identify sensitivities, previous damage, and areas requiring special attention before any cleaning begins.

Dry soil, dust, and fine debris are removed to prevent abrasive particles from damaging fibres during rug cleaning. This step is essential for reducing unnecessary wear and improving overall cleaning effectiveness.

Based on the assessment, appropriate rug cleaning, rug washing, or targeted treatments are selected. Methods are chosen to address embedded dirt, stains, and odours while protecting structure, colour balance, and fibre strength.

Drying conditions are closely monitored to manage moisture levels evenly across the rug. This helps reduce the risk of distortion, shrinkage, odour retention, or mould development, particularly in thicker or densely woven pieces.

Each rug is inspected once cleaning and drying are complete. Texture, appearance, and overall balance are reviewed to ensure consistent results before the rug is prepared for return.

Reaching out begins a cleaning process designed to reduce risk and restore confidence.